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Ivera Resource Library

Denials, appeals, and recovery

Plain-English guides to the denial codes and appeal workflows that quietly drain revenue from independent medical practices.

Revenue Recovery

Revenue Leakage: The Hidden Cost of Small-Balance Denials

Revenue leakage is earned money you never collect. Learn where it hides (silent denials, underpayments, small-balance write-offs) and how to find and stop it in your medical practice.

7 min readRead guide
Revenue Recovery

Medical Billing Silent Denials: What They Are and How to Catch Them

A silent denial is a line denied or short-paid inside an otherwise-paid claim, so nothing flags it. Learn how to detect silent denials in your 835/ERA and recover the money.

6 min readRead guide
Revenue Recovery

How to Appeal Sub-$100 Medical Claims (Without Losing Money)

Small claims are denied as often as big ones but rarely appealed because it costs more than they're worth. Learn how to work sub-$100 denials profitably with triage, templates, batching, and automation.

6 min readRead guide
Denial Codes

CO-97 Denial Code: What It Means and How to Appeal It

CO-97 means a payer bundled this service into another already-paid line. Learn what the CO-97 denial code means, why it happens, and how to appeal it to recover the payment.

6 min readRead guide
Denial Codes

PR-96 Denial Code: Non-Covered Charges, Explained

PR-96 means non-covered charges assigned to patient responsibility. Learn what PR-96 means, when you can bill the patient, when to appeal, and how it differs from CO-96.

6 min readRead guide
Denial Codes

CO-45 Denial Code: The Adjustment That Hides Underpayments

CO-45 means the charge exceeded the allowed amount, usually a routine contractual write-off. Learn when CO-45 is normal and when it conceals a recoverable underpayment below your contracted rate.

6 min readRead guide
Denial Codes

CO-4 Denial Code: Missing or Mismatched Modifier, Explained

CO-4 means a required modifier is missing or mismatched with the procedure code. Learn the two causes, how to tell them apart, and how to fix each with a corrected claim.

6 min readRead guide
Revenue Recovery

The Real Cost of Manual Claim Appeals in Medical Billing

Industry estimates put the per-appeal cost at $25 to $50. Learn what drives it across four labor steps, why small claims go unworked, and how to bring the cost down.

7 min readRead guide
Texas Regulations

Texas Prompt Pay Act: A Provider's Guide to Getting Paid on Time

Texas law requires payers to pay clean claims within set deadlines and penalizes late payment with interest. Learn what the Texas Prompt Pay Act covers and how to enforce it.

7 min readRead guide
Texas Regulations

18% Interest on Late Medical Claims in Texas: How to Calculate and Claim It

Texas law provides for up to 18% annual interest on overdue clean claims against state-regulated commercial plans. Learn which claims qualify, how to calculate the accrual, and how to claim it.

7 min readRead guide
Texas Regulations

Texas Department of Insurance Prompt Pay Penalties: What Providers Should Know

TDI can investigate and sanction commercial payers that miss Texas prompt-pay deadlines. Learn how the complaint process works and when to use it.

7 min readRead guide
Revenue Recovery

Insurance Claim Write-Off Benchmarks for Medical Practices

Claim write-offs split into required contractual adjustments and avoidable revenue loss. Learn what the benchmarks are and how to audit which write-offs in your practice are preventable.

7 min readRead guide
Texas Regulations

How to Force Insurance to Pay Claims in Texas: The Escalation Sequence

Texas Insurance Code gives providers real tools to compel payers to pay overdue claims. Learn the step-by-step escalation: written demand, 18% interest, TDI complaint, and legal counsel.

7 min readRead guide
Specialty Denials

Physical Therapy Small Claim Denials: Stop the Revenue Leak

PT practices face above-average denial rates from units limits, medical necessity rules, and auth gaps. Learn the four main PT denial types and how to recover them.

7 min readRead guide
Revenue Recovery

How to Stop Insurance Underpayments in Your Medical Practice

Underpayments hide inside CO-45 adjustments and never trigger a work queue. Learn to detect, dispute, and prevent them before they compound into significant revenue loss.

7 min readRead guide
Specialty Denials

Orthopedic Claim Denial Recovery: Common Patterns and How to Appeal Them

Orthopedic claims face global period traps, bilateral modifier errors, auth gaps, and medical-necessity challenges. Learn the four denial patterns and how to recover them.

8 min readRead guide
Specialty Denials

Dermatology Biopsy Claim Appeals: The Four Denial Patterns and How to Fix Them

Dermatology biopsies are denied for four specific reasons. Learn how to identify and fix E/M bundling, multi-site collapsing, CO-50, and modifier errors.

7 min readRead guide
Specialty Denials

Primary Care Downcoding Recovery: Catch and Appeal E/M Level Reductions

Payers downcode E/M visits and bury the loss in a CO-45. Learn how to detect systematic downcoding, appeal with documentation, and prevent recurrence.

7 min readRead guide
Specialty Denials

Urgent Care Modifier Mismatches: Billing Denials and How to Fix Them

Modifier errors cause most urgent care claim denials. Learn how CO-4 and CO-97 denials from modifier 25, 59, and telehealth coding are fixed and prevented.

7 min readRead guide
Specialty Denials

Podiatry Nail Trim Claim Denials: Why They Happen and How to Fix Them

Nail debridement claims deny as non-covered routine foot care at a high rate. Learn what documentation makes them payable and how to recover the write-offs.

7 min readRead guide
Specialty Denials

Pediatrics Administration Fee Denials: Why They Happen and How to Fix Them

Pediatric vaccine admin fees, well-child bundling, and same-day sick visits deny at high rates. Learn the four patterns and how to recover them efficiently.

8 min readRead guide
Specialty Denials

Prompt EMR Denial Management: A Guide for PT Practices

Prompt EMR is built for PT billing but denied claims still need to be worked. Find, triage, and appeal PT denials using Prompt's AR module and billing rules.

7 min readRead guide
EHR & Tooling

AthenaHealth Insurance Aging Report Export: A Step-by-Step Guide

Learn how to export the insurance AR aging report from athenaOne, which filters matter, and how to layer in ERA data to get denial reason codes alongside balances.

7 min readRead guide
Texas Regulations

Texas Insurance Code Chapter 1301: What PPO Providers Need to Know

Chapter 1301 of the Texas Insurance Code governs state-regulated PPO health plans. Learn what it requires, how to confirm plan type, and when to cite it in a dispute.

7 min readRead guide
EHR & Tooling

Tebra / Kareo Denial Management: A Practical Billing Guide

Tebra (formerly Kareo) surfaces denied claims through the billing module and ERA posting. Learn how to find, triage, and work denials efficiently in Tebra.

7 min readRead guide
Texas Regulations

Texas Medicaid Claim Denial Appeals: A Provider's Guide

Texas Medicaid MCO denials follow a distinct appeal ladder. Learn filing deadlines, the two-level appeal process, prior-auth fixes, and how Prompt Pay differs from commercial plans.

8 min readRead guide
EHR & Tooling

How to Automate Availity Claim Appeals in Medical Billing

Availity handles appeals for most Texas commercial carriers, but the portal workflow is manual and slow. Learn which denials to automate and how to structure the process.

7 min readRead guide
EHR & Tooling

De-Identifying Medical Billing Data: HIPAA Safe Harbor and Limited Data Sets

HIPAA offers two paths to de-identify billing data for analysis or vendor sharing. Learn Safe Harbor, the 18 identifiers, dates, and when a Limited Data Set works instead.

8 min readRead guide
EHR & Tooling

Headless Portal Navigation in Medical Billing: What It Is and How It Works

Payer portals are slow and repetitive by hand. Learn what headless browser automation is, which billing tasks it handles well, and where human review still belongs.

7 min readRead guide
Revenue Recovery

Common Medical Billing Errors: What Costs Practices the Most

Billing errors split into outright denials and silent revenue loss. Learn the most common medical billing mistakes, from modifier gaps to underpayments written off as routine.

8 min readRead guide
Revenue Recovery

What Is Revenue Cycle Management in Healthcare?

Revenue cycle management (RCM) covers every step from patient scheduling to final payment. Learn what it includes, where practices lose money, and how to measure it.

7 min readRead guide
EHR & Tooling

athenaOne Claim-Level Data Export: Pull Service-Line Billing Data

Export service-line billing data from athenaOne to get CPT codes, CARC/RARC denial codes, and allowed amounts for denial analysis and underpayment detection.

7 min readRead guide

Contingency-based

Stop writing off the denials too small to chase by hand

Ivera works every denial autonomously, including the $40 to $100 short-pays that quietly bleed five figures a month from independent Texas practices.

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